FAQs

We design your trip around you, book every piece, look after the details you don’t want to think about, and stay a phone call away while you travel. We also bring relationships with hotels, cruise lines and guides that can mean upgrades, perks and extra help.

In most cases you pay the same rates you’d find booking on your own, often with added perks. For more involved custom trips, there may be a planning fee, and we’ll always discuss it with you up front.

Not at all. We plan trips by phone and video for travelers everywhere, and you’re always welcome to stop in if you’re nearby.

Yes. Your advisor stays with you from the first conversation to the welcome home, with the rest of our team behind them.

For peak seasons, cruises, safaris and popular hotels, 9 to 12 months ahead gives you the best choices. Many trips can come together in a few months, and we’re happy to help with shorter notice too.

Most trips start with a deposit to hold your space, with final payment due before travel. Timing varies by supplier, often 60 to 120 days ahead for cruises and tours. We’ll lay out every date clearly.

We recommend it for almost every trip. It can protect your investment if plans change and cover medical care away from home. We’ll help you choose the right coverage.

Yes. We’ll remind you of passport validity rules, visas and other entry requirements for your destination. Many countries require at least six months of passport validity.

Call us. Whether a flight is canceled or plans need to change, we’ll work on it with you and our partners so you can keep enjoying the trip.

Yes. We plan family reunions, milestone trips and friend groups, and a few times a year our advisors host sailings for small groups.

We do. Our corporate travel team handles business travel for companies of every size.